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Customer Service

cus·tom·er

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BREAKING DOWN 'Customer Service'

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88 kg, or 2 pounds, on average, over a period of several weeks (13).

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Customer service is the process of ensuring customer satisfaction with a product or service. Often, customer service takes place while performing a transaction for the customer, such as making a sale or returning an item.

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Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.

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A customer service job applicant who demonstrates this fundamental understanding of what is customer service will get the serious attention of a potential employer. In your interview clearly express your knowledge of what needs to be done to provide excellent customer service and highlight your customer service skills. 1: one that purchases a commodity or service. The customer used a credit card for the purchase.

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Having examined the definition of excellent customer service, one should ask whether or not he or she has what it takes to excel in such a role. Being an effective communicator and having patience, compassion and the ability to exercise self control top the list of characteristics that are required in any customer service department. At its most basic level, customer service is an organization's ability to supply their customers' wants and needs. But this definition leaves out the transactional nature of customer service, and it’s this transactional aspect that drives customer loyalty.